Appointment Deposit and Cancellation Policy
Shine Monkey will require deposits on all appointments in order to be scheduled in the calendar.
Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. Unfortunately, over the last few weeks, we have seen a major increase in last minute no-shows and cancellations.
Based on the total price of your services, appointment deposits is a non-refundable.
If you need to cancel your booking in less than 3 days before your appointment, a new deposit must be made on the new appointment.
If you need to reschedule your booking in less than 2 days before your appointment, a new deposit must be made on the new appointment.
Refundable cancelation – up to 3 days before the appointment
No Fee reschedule – up to 2 days before the appointment
Is the deposit an extra fee?.
No, the deposit will go towards your total price for services rendered. It is NOT an additional fee. For instance, if the total price is €199, and your deposit was €50, then at time of checkout, you’ll only pay €149 (don’t worry, we’ll keep track of it all).
Why do I have to place a deposit for my appointment? .
We’ve seen an increase in no-shows and last minute cancellation/reschedules. This brings a lot of problems for a small business like ours. With a deposit, it lets us know you’re serious about working with us (and we appreciate that!).